Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Abikeskkond
  1. Abikeskkond
  2. Rahvusraamatukogu kasutajatugi

Rahvusraamatukogu kasutajatugi

Tere tulemast! Sa võid luua oma pöördumise alljärgnevate valikute seast.
Welcome! You can create your request from the following options.

Küsi meilt

Required fields are marked with an asterisk*
e.g. 10/02/26

Isikuandmete töötlemise kord

Powered by Jira Service Management
{"xsrfToken":"03dcaacecfc48eaaac7ba1c6093df77958f1cb2f_lout","branding":{"id":"10","key":"rah","name":"Rahvusraamatukogu kasutajatugi","portalBaseUrl":"/servicedesk/customer/portal/10"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/692544f9-301c-43dc-b29a-72367b06aef8/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5Zjg1OGFmMS03NThmLTRkZTMtOGYwNS05MzcxZjhkZDhiNzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY5MjU0NGY5LTMwMWMtNDNkYy1iMjlhLTcyMzY3YjA2YWVmOCI6WyJyZWFkIl19LCJleHAiOjE3NzA3NTk4OTQsIm5iZiI6MTc3MDc1OTI5NH0.4_7qO9V1WHOip7jZCFSGsO4hytjIegSk7ExcC_cSgMk&client=9f858af1-758f-4de3-8f05-9371f8dd8b79&mode=fit","logoId":"692544f9-301c-43dc-b29a-72367b06aef8","isLogoAvailable":true,"helpCenterTitle":"Abikeskkond","sharedPortalName":"Abikeskkond","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"et-EE":{"helpCenterTitle":"RaRa Eesti Rahvusraamatukogu","sharedPortalName":"RaRa Eesti Rahvusraamatukogu","localeDisplayName":"Estonian (Estonia)"},"en-GB":{"helpCenterTitle":"Abikeskkond","sharedPortalName":"Abikeskkond","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#1b9c8c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a7021799-d718-4df5-bcb0-fbd5707af518/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5Zjg1OGFmMS03NThmLTRkZTMtOGYwNS05MzcxZjhkZDhiNzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE3MDIxNzk5LWQ3MTgtNGRmNS1iY2IwLWZiZDU3MDdhZjUxOCI6WyJyZWFkIl19LCJleHAiOjE3NzA3NTk4OTQsIm5iZiI6MTc3MDc1OTI5NH0.A-VroqbDs9X_B1DjC_o9cx2kyw6FwFiqaft1b-LoS1Y&client=9f858af1-758f-4de3-8f05-9371f8dd8b79&height=300&mode=fit","bannerMediaApiFileId":"a7021799-d718-4df5-bcb0-fbd5707af518","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"10","key":"rah","projectId":10145,"serviceDeskId":10,"name":"Rahvusraamatukogu kasutajatugi","description":"<p>Tere tulemast! Sa võid luua oma pöördumise alljärgnevate valikute seast.<br> Welcome! You can create your request from the following options.</p>","portalBaseUrl":"/servicedesk/customer/portal/10","reqTypes":[{"id":"114","name":"Infonõustamine","descriptionHtml":"","callToAction":"Infonõustamine","introHtml":"","icon":10482,"iconUrl":"https://nlib.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[32],"key":""},{"id":"118","name":"Koopiate tellimine","descriptionHtml":"","callToAction":"Koopiate tellimine","introHtml":"","icon":10529,"iconUrl":"https://nlib.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[32],"key":""},{"id":"113","name":"Küsi meilt","descriptionHtml":"","callToAction":"Küsi meilt","introHtml":"","icon":10523,"iconUrl":"https://nlib.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[32],"key":""},{"id":"119","name":"Ordering copies","descriptionHtml":"","callToAction":"Ordering copies","introHtml":"","icon":10529,"iconUrl":"https://nlib.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[32],"key":""},{"id":"120","name":"Digar pöördumine","descriptionHtml":"","callToAction":"Digar pöördumine","introHtml":"<p>Automaatsed Digar2 rakenduse pöördumised otse serverist</p>","icon":10475,"iconUrl":"https://nlib.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10475","groups":[],"key":""},{"id":"110","name":"Intsident","descriptionHtml":"","callToAction":"Intsident","introHtml":"","icon":10472,"iconUrl":"https://nlib.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"102","name":"Intsident","descriptionHtml":"","callToAction":"Intsident","introHtml":"","icon":10550,"iconUrl":"https://nlib.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"187","name":"IT Pöördumine","descriptionHtml":"","callToAction":"IT Pöördumine","introHtml":"","icon":10511,"iconUrl":"https://nlib.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"103","name":"Küsimus","descriptionHtml":"","callToAction":"Küsimus","introHtml":"","icon":10466,"iconUrl":"https://nlib.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"98","name":"Pöördumine","descriptionHtml":"","callToAction":"Pöördumine","introHtml":"","icon":10550,"iconUrl":"https://nlib.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"104","name":"Teadmiseks","descriptionHtml":"","callToAction":"Teadmiseks","introHtml":"","icon":10480,"iconUrl":"https://nlib.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""}],"reqGroups":[{"id":32,"name":"RaRa päringud"}],"orderMapping":{"33":[114],"32":[119,118,113,114],"24":[86,88,85,87]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RAH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Estonian (Estonia)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5Zjg1OGFmMS03NThmLTRkZTMtOGYwNS05MzcxZjhkZDhiNzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTQ1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA3NjA0OTQsIm5iZiI6MTc3MDc1OTI5NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.lcYT75B0ewcuhZB9MRXXYgTYbaHJCdMHAQvrMD-dRqs","targetCollection":"upload-project-10145","endpointUrl":"https://api.media.atlassian.com","clientId":"9f858af1-758f-4de3-8f05-9371f8dd8b79","tokenDurationInMins":20}},"reqCreate":{"id":113,"projectId":10145,"issueType":{"id":"10200","name":"Infopäring"},"form":{"name":"Küsi meilt","descriptionHtml":"","callToAction":"Küsi meilt","intro":"","instructions":"","icon":10523,"iconUrl":"https://nlib.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10417","fieldConfigId":"10672","label":"Ees- ja perekonnanimi","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10418","fieldConfigId":"10673","label":"Telefon","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Infopäringu pealkiri","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Sinu küsimus","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10416","fieldConfigId":"10671","label":"Millised infoallikad oled ise juba läbi töötanud?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10419","fieldConfigId":"10674","label":"Saadame vastuse e-postile. Kui soovid vastust teisel kujul, siis jäta palun info siia:","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10421","fieldConfigId":"10676","label":"Mis kuupäevaks soovid vastust?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10420","fieldConfigId":"10675","label":"NÕUSOLEK","description":"h4. [Isikuandmete töötlemise kord|https://www.rara.ee/privaatsus/]","descriptionHtml":"<h4><a name=\"Isikuandmetet%26ouml%3B%26ouml%3Btlemisekordhttps%3A%2F%2Fwww.rara.ee%2Fprivaatsus%2F\" target=\"_blank\"></a><a href=\"https://www.rara.ee/privaatsus/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Isikuandmete töötlemise kord</a></h4>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10805","label":"Kinnitan, et olen tutvunud Eesti Rahvusraamatukogu isikuandmete töötlemise korraga.","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/10/create/113","requestValidateBaseUrl":"/servicedesk/customer/portal/10/validate/113","calendarParams":{"firstDay":1,"date":"2026-02-10T23:34:54+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%m/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5Zjg1OGFmMS03NThmLTRkZTMtOGYwNS05MzcxZjhkZDhiNzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTQ1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA3NjA0OTQsIm5iZiI6MTc3MDc1OTI5NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.lcYT75B0ewcuhZB9MRXXYgTYbaHJCdMHAQvrMD-dRqs","targetCollection":"upload-project-10145","endpointUrl":"https://api.media.atlassian.com","clientId":"9f858af1-758f-4de3-8f05-9371f8dd8b79","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=nlib","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"03dcaacecfc48eaaac7ba1c6093df77958f1cb2f_lout","baseUrl":"https://nlib.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://nlib.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"9f858af1-758f-4de3-8f05-9371f8dd8b79","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b56648a259f94992a3e41c465b786968","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://nlib.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}